Shipping policy

Shipping Policy

Last Updated: October 5, 2025
Welcome to Transfigure Online!

This Shipping Policy explains how we process, handle, and deliver orders placed through our online store:
🌐 transfigure-online.myshopify.com

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You’ll receive a confirmation email once your order is shipped, including tracking details.

2. Shipping Within South Africa

We currently offer nationwide delivery across South Africa for all product categories, including:
Baby & Toys, Camping, Household, Furniture, Fitness & Sports, Kitchen & Home, Health Devices, and more.

  • Standard Delivery (Major Cities): 2–5 business days

  • Rural or Outlying Areas: 5–7 business days

  • Delivery times are estimates and may vary depending on your location and courier schedules.

3. Shipping Rates

  • Shipping costs are calculated automatically at checkout based on your delivery address and order weight.

  • We occasionally offer free shipping promotions, which will be displayed on our website when available.

4. Order Tracking

  • Once your order is dispatched, you’ll receive a tracking number via email or SMS.

  • You can use this tracking number to monitor your parcel’s progress until it reaches you.

5. Courier Partners

We partner with trusted South African courier services such as:

  • The Courier Guy

  • Aramex

  • PUDO

Delivery times may vary depending on your area and courier availability.

6. Damaged or Incorrect Items

  • If your parcel arrives damaged or incorrect, contact us within 48 hours of delivery.

  • Send clear photos of the item and packaging to transfigurebodycare@gmail.com.

  • We’ll investigate and arrange a replacement or refund if applicable.

7. Delayed or Lost Orders

If your order is delayed or has not arrived within the expected timeframe:

  1. Check your tracking information.

  2. Contact the courier directly.

  3. If the issue remains unresolved, email transfigurebodycare@gmail.com and we’ll assist you.

We are not responsible for delays caused by incorrect addresses, courier issues, or events beyond our control (e.g., weather, strikes).

8. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.
We cannot be held responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For any questions regarding shipping or delivery:
👩🏽💼 Name: Chioma Uzokwe
📧 Email: transfigurebodycare@gmail.com
🌐 Website: transfigure-online.myshopify.com
📍 Business Name: Transfigure Online
📍 Location: South Africa