Refund policy

Refund & Return Policy

Last Updated: October 5, 2025
Thank you for shopping with Transfigure Online!

We sell a variety of products, including:
Baby & Toys, Camping, Household, Furniture, Fitness & Sports, Kitchen & Home, Health Devices, and more.
Your satisfaction is important to us, and we aim to provide a smooth and fair shopping experience.

Please read this Refund & Return Policy carefully before placing an order on transfigure-online.myshopify.com.

1. Eligibility for Returns

You may request a return, refund, or exchange within 7 days of delivery if:

  • You received the wrong item

  • The item arrived damaged, defective, or not functioning as intended

Requirements:

  • The product must be unused, unopened, and in its original packaging

  • Include all accessories, manuals, and parts if applicable

2. Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or functional reasons:

  • Baby & Toys: Opened or used items

  • Health Devices: Opened medical or personal-use devices

  • Fitness & Sports: Used or assembled equipment

  • Kitchen & Home: Opened items that contact food

  • Furniture: Assembled or custom-made furniture

  • All Sale/Discount Items: Final sale

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery

  2. Email transfigurebodycare@gmail.com with:

    • Order number

    • Photos of the product and packaging

    • A brief description of the issue

Once verified, we’ll offer a replacement, store credit, or refund, depending on the situation.

4. Refund Process

If your refund is approved:

  • Refunds are processed to your original payment method within 5–10 business days

  • You will receive a confirmation email once the refund is completed

  • Processing times may vary depending on your bank or payment provider

5. Return Shipping

If a return is approved:

  • We’ll provide instructions for returning the product

  • Return shipping costs are generally the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item)

  • Use a trackable courier to ensure safe delivery

6. Exchanges

Exchanges are only available for defective or damaged products.
For eligible exchanges, contact transfigurebodycare@gmail.com and we’ll guide you through the process.

7. Late or Missing Refunds

If your refund hasn’t been received after 10 business days:

  1. Check with your bank or payment provider

  2. Contact your credit card company

  3. If you’ve done both and still haven’t received your refund, email transfigurebodycare@gmail.com

8. Contact Information

For any questions regarding refunds, returns, or exchanges:
👩🏽💼 Name: Chioma Uzokwe
📧 Email: transfigurebodycare@gmail.com
🌐 Website: transfigure-online.myshopify.com
📍 Business Name: Transfigure Online
📍 Location: South Africa